Frequently Asked Questions Regarding Our Online LIVE Auctions-
Q: HOW DO I SIGN UP/GET A BIDDING NUMBER?
A: You don’t NEED a bidding number just REGISTER with us and you are all set!
Then you can comment on the LIVE broadcast. Make sure your comment includes the Lot number and the amount you wish to bid. BOTH are necessary for us to count the bid. In THIS auction you are identified by your Profile name rather than by a bidder number!
Q: HOW DO I PAY FOR ITEMS?
A: Payment and Pick Up are handled at our facility located at 988 County Route 37 Central Square, NY in a brief period following the auction. we will ALWAYS announce the Pick Up/Payment days both at the beginning of the auction and at several points throughout the event. If you know you are not available for the allotted days for Pick Up/Payment, Please refrain from bidding. We accept cash. checks and credit cards as forms of payment (10% buyer’s premium with cash, 13% buyer’s premium with checks or credit/debit cards)
Q: “My bid appeared BEFORE another bidder but the other bidder was declared the winner, WHY is that?”
A: On your own device (phone, tablet, laptop etc.) you will always see your own bid FIRST (because it doesn’t need to travel around the web, up to a satellite and back down). Every device shows bids received in a different order. To avoid confusion, we have picked ONE device in our gallery which acts as our control device. That device is the final word on the order in which bids have been received by US.
Q: HOW DO I KNOW IF I WON A BID?
A: During an Estate Auction, the auctioneer always mentions the name of the winning bidder out loud. Pay attention to that name and you will know if you have won the bid or not. Using the comments feed to ask if you have won a bid or not is frustrating for everyone as we have no staff available to answer that question and you will grow old waiting for an answer.
Q: CAN I INSPECT ITEMS BEFORE I BID?
A: Yes, we are Happy to have you preview items in person at our facility from Noon-4Pm on Auction days. We will often advertise additional preview opportunities on our Facebook Page.
Q: DO YOU SHIP?
A: The answer depends on the lot we are selling, if an item will not fit in a 24" box then probably not. In order to ship you will need to provide us with YOUR 7-9 digit FEDEX Account number, if you don't have an account set up with FEDEX do that first. We will drop off your winning lot and FedEx will box it up with the proper packaging and send it to you. This is the only way we ship items! Shipping and packaging costs will be billed by FedEx to your FedEx account. Crossroads will NOT be liable for any damage that could occur in shipping, once it leaves our facility it is between you and FedEx to resolve any shipping disputes.